Privacy Policy

Your privacy is important to us. It is the policy of Bag Shopee to respect your privacy regarding any information we may collect from you across our website https://www.mybagshopee.in/ and other platforms we own and operate.

1. Information We Collect

We collect personal information only when necessary to provide our products and services. This may include:

Name, email address, and phone number
Shipping and billing address
Payment-related information (securely processed via payment gateways)
Device information, browser type, IP address
Purchase history and order details
Messages, queries, or feedback submitted through forms, email, or WhatsApp
Information required for order processing, shipping, customer support, or dispute resolution

All information is collected by fair and lawful means, with your knowledge and consent.

2. Payment Data

Bag Shopee does not store or process your card, UPI, or banking details on its servers.

All online payments are handled securely by PCI-DSS–compliant payment gateways.

Cash on Delivery (COD) and Partial Cash on Delivery (advance payment) may be applicable for selected orders
Payment gateway providers manage all sensitive payment data

For payment-related information, please refer to the respective payment gateway’s privacy policy.
For refunds and delivery details, refer to our Shipping & Delivery Policy and Refund Policy.

3. Use of Information

We use the collected information to:

Process, confirm, and deliver your orders
Communicate order confirmations, shipping updates, and delivery status
Provide customer support and resolve queries
Manage refunds, replacements, or cancellations (where applicable)
Improve website performance and user experience
Prevent fraudulent transactions and misuse of services
Send promotional emails, WhatsApp messages, or SMS updates (only if you opt in)

🚫 We do not sell, trade, or rent your personal data to third parties.

4. Data Retention & Security

We retain personal information only for as long as necessary:

To fulfill orders and provide services
To comply with legal and regulatory requirements
To handle customer support, disputes, or record-keeping

We follow industry-standard security practices to protect your data from unauthorized access, misuse, loss, or disclosure.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

Improve browsing experience
Maintain user sessions
Understand customer behavior and preferences
Analyze website traffic and performance

We may use third-party tools such as Google Analytics for analytical purposes.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

6. External Links

Our website may contain links to third-party websites or platforms.

Bag Shopee is not responsible for the privacy practices, content, or security of external sites.
Users are encouraged to review the privacy policies of those websites independently.

7. Marketing & Communication

With your consent, we may send:

Promotional SMS
WhatsApp messages
Emails related to offers, new arrivals, or announcements

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option (where available).

8. User Rights

You have the right to:

Request access to your personal information
Request correction or deletion of inaccurate or outdated data
Withdraw consent for marketing communications
Restrict certain data processing activities

To exercise these rights, please contact us at support@mybagshopee.in .

9. Legal Compliance

We comply with applicable Indian laws, including:

The Information Technology Act, 2000
Relevant IT Rules relating to the protection of personal and sensitive personal data

This Privacy Policy should be read together with our Terms & Conditions.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or our data-handling practices, please contact:

Bag Shopee
4-3-9 Zagade Building,
Machli Khadak Gulmandi,
Chhatrapati Sambhajinagar (Aurangabad),
Maharashtra – 431001, India

📧 Email: support@mybagshopee.in
📞 Phone / WhatsApp: +91 9545999413
🕒 Business Hours: 10:30 AM – 8:00 PM

11. Consent

By using our website, you consent to this Privacy Policy.

If you do not agree with any part of this policy, please discontinue the use of our website.

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